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Room 1
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  • What is the weather forecast?
  • Is the pool heated?
  • What are the pool hours?
    You can enjoy our pools from 9:00 am to 9:00 pm.
  • Is Wi-Fi available in guest rooms and common areas?
    Currently, Wi-Fi service is available in our common areas. We are working on providing complimentary internet access in all guest rooms soon.
  • Do you have a gym or fitness center?
    Yes, Hotel Sunset Palace Mazatlán features fitness facilities available for your use.
  • Can I host meetings or events at the hotel?
    Yes, our fully equipped event venues can be adapted for any special occasion.
  • What entertainment options or tourist attractions are nearby?
    Hotel Sunset Palace Mazatlán is located oceanfront in the Golden Zone. You can enjoy the beach, vibrant nightlife, and a wide variety of dining and shopping options nearby.
  • What does the "Room Only" plan include?
    The Room Only plan includes access to common areas across our sister hotels, such as pools, gyms, beach areas, and parking. Restaurant and bar service is available at an additional cost during your stay (Service hours: 7:00 AM – 12:00 PM).
  • What does the "Bed & Breakfast" plan offer?
    This plan includes a buffet breakfast served from 7:00 AM to 12:00 PM. It also includes access to common areas across our sister hotels, such as pools, gyms, beach areas, and parking. Restaurants and bars are available at an additional cost.
  • Is parking available? What is the cost?
    Yes, we offer complimentary parking for guests. Bus parking is available for a fee of $150 MXN per day.
  • What are the check-in and check-out times?
    Check-in is available starting at 3:00 PM, and check-out must be completed by 12:00 PM.
  • What are the check-in and check-out times for groups?
    Check-in is available starting at 4:00 PM, and check-out must be completed by 11:00 AM.
  • Can I request early check-in or late check-out?
    Early check-in is subject to room availability. however, guests are welcome to use the hotel facilities upon arrival.
    For your convenience, late check-out is available up to 5:00 PM for an additional fee (subject to availability). Staying past 5:00 PM will result in a full night's charge.
  • Is the hotel beachfront? Does it have beach access?
    Yes, Hotel Sunset Palace Mazatlán boasts an unrivaled oceanfront location with direct beach access, including loungers and palapas.
  • Are pets allowed?
    No, currently we do not accept pets at the hotel.
  • Do you offer laundry and ironing services?
    Yes, laundry and dry cleaning services are available for an additional fee.
  • Do you offer babysitting or childcare services?
    Yes, though availability is limited. We recommend booking this service in advance.
  • What should I do in case of a medical emergency?
    In case of an emergency, please contact the Front Desk. Our team will assist you in contacting medical services.
  • Is there an extra charge for visitors?
    Visitors may enjoy the same amenities as our guests by paying a Day Pass fee (Room Only or Breakfast options available).
  • How do I confirm my reservation?
    Upon booking via our website or Call Center, you will receive a confirmation email with your reservation number.
    For further assistance, you may call +52 669 989 3200 between 7:30 AM and 7:30 PM.
  • If I book one hotel, can I access the facilities of the other hotels?
    Yes. Regardless of your plan (Room Only or All-Inclusive), you have access to shared facilities such as pools, gyms, and common areas at Oceano Palace, Star Palace, and Pacific Palace.
  • What happens if I lose my wristband? Is there a replacement fee?
    Replacement of lost wristbands is subject to an additional fee. Please contact the Front Desk for specific details and costs.
  • Is there a charge to upgrade or change my room view?
    Yes, changing your room view incurs an additional cost. Please contact the Front Desk for rates and availability.
  • Do you have any discount codes?
    You can check for available discount codes in our "Palace Offers" section.
  • How can I cancel or modify my reservation?
    For third-party bookings, please consult the specific cancellation policies of the site or agency used.
    For direct bookings, changes or cancellations must be made at least 5 days prior to arrival to avoid a penalty.
  • Do you accept credit or debit cards?
    Yes, we accept major credit cards, including Visa, MasterCard, and American Express.
  • Can I pay in monthly installments?
    Yes, we offer 3, 6, and 9 months interest-free installments (MSI) when paying the total amount with cards from participating banks:
    • Afirme
    • American Express
    • Banbajio
    • Banca Mifel
    • Banco Azteca
    • Banco Famsa
    • Banjercito
    • Banorte
    • Banregio
    • BBVA
    • Citibanamex
    • Falabella
    • HSBC
    • Inbursa
    • Invex
    • Konfio
    • Liverpool
    • Santander
    • Scotiabank
    Minimum purchase amounts apply:
    • 3 Months: Minimum $5,000 MXN
    • 6 Months: Minimum $8,000 MXN
    • 9 Months: Minimum $12,000 MXN
  • How many beds are in each room?
    Each room features either two double beds or one King-size bed, depending on availability and view selection (Ocean View or City View).
  • Is smoking allowed in the room?
    No, all our hotels are smoke-free environments. Smoking is prohibited in guest rooms and common areas.
  • Do rooms have an ironing kit?
    Yes, all guest rooms are equipped with an ironing kit and other amenities for your comfort, including:
    Balcony / Terrace
    Air conditioning
    Telephone
    TV
    Cable/ satellite
    Hair dryer
    Bath Amenities
    Shower
    Vanity mirror
    Desk & Chair
    Smoke detector
  • Do you offer Room Service?
    Dining is available exclusively at our hotel restaurants; we do not offer room service at this time.
  • Are accessible rooms available?
    Yes, we have rooms adapted for guests with disabilities, subject to availability. We recommend requesting these at the Front Desk.
  • What is the maximum room capacity?
    Our rooms are designed to accommodate up to 4 guests (including adults and children).
  • How many restaurants are there?
    Hotel Sunset Palace features two dining venues: our Buffet Restaurant and the Palapa Snack Bar. Opening hours may vary; please check with hotel staff.
  • What type of beer is served?
    We serve draft beer, including Tecate Light and Pacifico Amarilla.

DATOS RESERVACIÓN